Knowledge Management Process Document

[Vinay P]

Hi All,

Greetings!

I kindly request if anyone can provide me knowledge management process and procedure document.

Please do the needful.

Thanks and Regards.

[AbhishekGardade · Accepted solution]

Hello Vinay,

Below document is about knowledge Management for New York release. 

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/top... 

Also go through the PDF :

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/bp/master-the-knowled...

Though process will be the same for KM. But with newer upgrade, it comes with new features, enhancement in process.

Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies