Language change after connection

Fdeveloper
Kilo Guru

Hello,

for a user at the level of his account the language is french and also in the sys_user_preference table the language is french but once the user connects from another application to access the portal the language changes to english and in updated by i find his name , we have this problem only with these user , i checked and i didn't found why this happened 
 please any suggestion how can i solve the issue , thanks 

user preference.PNGlanguage.PNG

 

2 REPLIES 2

Alex Coope - SN
ServiceNow Employee
ServiceNow Employee

@Fdeveloper,

This can sometimes happen when using SSO, especially if the property "glide.ui.login.language.select" is enabled which would default to the Instance's system default language,

There's a few things that can be checked:

  • You can look at including the language in the SSO payload - might not be very easy as it depends on your specific SSO set up. Sometimes a Country can be used to infer the language.
  • Check to see if that property is enabled and look to disable it to see if it addresses your issue
  • Add a language switcher widget to your portal

It could also be a few other things, but these would be the first things I would check,

Many thanks,
kind regards

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Director of Globalization Deployment, Internationalization

Saumya Awasthi1
Tera Contributor

Hi @Fdeveloper,

Were you able to find a solution for this. I am facing the exact same issue. 

Thanks!