Maintenance Schedules and Change Freezes

[Rick Mann]

Has anyone started using the Maintenance Schedule plug-in that was part of the fall 2009 release? We are looking to leverage the new plug-in in a couple of ways:

1. Creating a standard maintenance window for our CI's in Configuration.

2. Creating a "Year End Change Freeze" schedule.

Is it possible to assign multiple schedules to one CI? Also, I noticed that you can assign parent schedules to other maintenance schedules. What is the concept on this? Does the parent schedule override the child? I can't seem to find any documentation.

Any help/advice is most appreciated. Thanks

Rick

[nvidato]

Is there a way to tie the maintenace window to Incident Management ? I don't want the SLA to run during the maintenance window? We have nightly maintenace windows.

[shris]

You have to put a schedule on your SLA to define the time that it should run vs ignore. I dunno whether it would be the same one as your CIs use, since your SLA may have a different schedule. Point is, on the SLA you define the time you want the SLA to run, and you can then 'avoid' the time that your CIs are in maintenance.

However, if your SLA applies to different CIs with different schedules, you might end up needing more SLAs, which could get hairy.