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‎06-26-2020 03:01 AM
Hi All,
I have a category and it has three catalogs in it. I want make that category visible only to one particular group in Service portal. Can anyone please help me to achieve this.
Solved! Go to Solution.

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‎06-26-2020 03:06 AM
Hello,
1) You can restrict the Categories using the Available for group/Not available for group option in the Category definition?
2) You can create User Criteria to define which groups/users/roles etc., could view a required category or item.
If answer is helpful mark correct!
Thanks,
Pratiksha

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‎06-26-2020 03:05 AM
Hi Taqdeer,
You can use User criteria for the same. Look for User Criteria from application navigator & then create one for the category.
You will find Available for Categories related list after saving the User Criteria. If not you can add it to the form by Configure >> Related list.
If not available on the form you can right click the highlighted area of the form header & configure Related list.

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‎06-26-2020 03:06 AM
Hello,
1) You can restrict the Categories using the Available for group/Not available for group option in the Category definition?
2) You can create User Criteria to define which groups/users/roles etc., could view a required category or item.
If answer is helpful mark correct!
Thanks,
Pratiksha
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‎06-26-2020 03:18 AM
Hi Pratiksha,
When I am trying to add Available for group related list it is not being added.

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‎06-26-2020 03:41 AM
Hello,
Apply user criteria to categories
Apply user criteria to a category to define which users can and cannot access a category.
- In a category record, navigate to the Available For or Not Available For related lists.
- Click Edit to add an existing user criteria record, or click New to create a new one.
- Save the record to associate the user criteria record with the category.
Note:
- The Not Available For settings override Available For settings. A user on the Not Available For list for a category cannot access that category, even if that user is also on the Available For list for that category.
- The user criteria restrictions of a category do not automatically apply to the catalog items within the category. If required, you should apply the user criteria restrictions to the individual catalog items
Thanks,
Pratiksha