Make user VIP when part of a group ?

Floridalife
Giga Expert

We want to manage VIP user using groups, how can i enable the VIP checkbox auto when the user is part of a group ?

1 ACCEPTED SOLUTION

The problem with that is you are needing the business rule to run off the sys_user_grmember table and setting a value in the sys_user table.


Plus, we've determined that it runs when you manually add/remove someone from the group, so the business rule seems to work.



Here is what i would do.


Create a new community post with the question of why is my business rule not running on the LDAP import explaining that it works when you manually add someone to the group, but when the transform map does it, the business rule does not run even when 'run business rules' is checked.


This might find someone who has an answer to respond since this issue is not obvious from the current post question...


View solution in original post

38 REPLIES 38

this explains why the business rule are ignored ?


I believe it might. Try adding your admin acct as the run as.


If anything, we can determine if that is the cause or not.


OK, so i've added the RUN AS to my admin account, it does show it for created by for the new user i added to the security group on active directory but still no business rules



ANything else i could try ?


What if i used the action tab in the business rule to set the VIP field?



2016-05-11 15_12_41-ServiceNow.png


The problem with that is you are needing the business rule to run off the sys_user_grmember table and setting a value in the sys_user table.


Plus, we've determined that it runs when you manually add/remove someone from the group, so the business rule seems to work.



Here is what i would do.


Create a new community post with the question of why is my business rule not running on the LDAP import explaining that it works when you manually add someone to the group, but when the transform map does it, the business rule does not run even when 'run business rules' is checked.


This might find someone who has an answer to respond since this issue is not obvious from the current post question...