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07-13-2022 01:58 AM
I have enabled the risk assessment plugin . As a part of the installation. there is an OOB Change Risk Assessment which gets created in the system. Whenever I am making any change to the assessment questions , the "Risk Assessment" ui action on the change form getting disappeared. Unable to understand what is causing the issue. Can someone please help if they faced this situation earlier?
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07-31-2022 03:04 AM
Later on I was able to find the root cause of the issue . Here you go :
1. When you make changes to OOB Risk Assessment, the table name on the Risk Assessment record changes to asmt_metric_type which seems to be a product bug. I am talking about the below record :
As you could see in the above image , the table name needs to be change_request for the UI action 'Risk Assessment' to work properly. Hence , we need to run a BG script in order to change the table name back to change_request as the record is non-editable from front end(even with SNUtils 😞 ) .After making the changes, it will start working like a charm
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07-31-2022 03:04 AM
Later on I was able to find the root cause of the issue . Here you go :
1. When you make changes to OOB Risk Assessment, the table name on the Risk Assessment record changes to asmt_metric_type which seems to be a product bug. I am talking about the below record :
As you could see in the above image , the table name needs to be change_request for the UI action 'Risk Assessment' to work properly. Hence , we need to run a BG script in order to change the table name back to change_request as the record is non-editable from front end(even with SNUtils 😞 ) .After making the changes, it will start working like a charm