Managing multiple CI's in a Change Request

[raghavendra_jay]

Hi,

Have anybody configured Change process to handle multiple CI's in a single Change Request. I do not want Bulk CI plug in, as it allows you to select CI only from single class of CI's.
My requirement is to capture all impacted CI's (which may belong to different classes) in affected CI related list and my check conflict should run on all CI's rather than then one present in current.cmdb_ci.

Appreciate any help/suggestions. Thanks

[Jim Coyne]

You can use the Affected CIs related list to add all the appropriate CIs, AND you have to change the CI conflict check mode to Advanced using the "Conflict Properties" module (last setting on the page). That should do it.

[raghavendra_jay]

Thanks Jim, I missed to check this part :). But when we select multiple CI's should we make sure our Planned Start and End date for all CI's listed in Affected CI list are same?

[Jim Coyne]

The Planned start and Planned end dates are for the entire Change timeframe, including the changes to all the individual CIs. Basically a roll-up of the time required to make the all individual changes.

[raghavendra_jay]

Thanks Jim.