Hello, I have posted this question before, in regards to the Quebec instance, and was told to wait for San Diego as there may be more configuration. Just got my San Diego PDI, and I am still not finding a way to do this. I would like to use existing ...
Hi, When I'm creating an incident record, if the caller who is raising the incident is part of an assignment group, I want the assignment group to auto-populate with the assignment group of the caller. So basically, assignment will be based on the lo...
"Green Proxy" SN Admin here.... I have a user that claims they had a Template and it is missing now. As usual, they blame the system or something else but I am certain they probably deleted it or marked it inactive. Is there a way to tell if they del...
Hello everyone , i hope you can help me,Basically I am trying to add an attachment to a record, via attachment API , then using the saveResposeBodyAsAttachment().To retrieve the file, I use a REST call of type GET , which correctly returns me the fil...
Some Scheduled reports do not send attachment in the email notification. What could be the possible cause and fix for this failure?
I'd like to delete some Catalog Item Templates but can't work out how.The ServiceNow docs cover creating and editing via Catalog Builder but for deletion they simply say "use the Now platform" without saying where. I can't find templates in there at ...
I'm attempting another pass at catalog builder. Several questions to which I cannot find answers elsewhere: 1) How do I delete a template? 2) Where do these templates live? (what table) 3) Is there a way to change the template type? (I selected r...
Hello mates,Below is my description:Create a new menu item to allow an html formatted URL to be copied to the clipboard.text of ticket number, URL behind it.the item that defines these menu items is/nav_to.do?uri=%2Fsys_ui_macro.do%3Fsys_id%3D2ff1c56...
Hi, When adding URL in 'Set Redirect URL' option for pivot table type report it is not redirecting to the URL given (for remaining report types it is redirecting like score, bar graph etc.). Is it possible to do that? How can we do that can anyone gu...
I have a requirement.On a Catalog form, there is a Change Request reference field. So, when Catalog form gets submitted along with the Change Request number, an RITM gets submitted. So, the requirement is, this RITM should be then linked on the Chang...
I have a requirement.On a Catalog form, there is a Change Request reference field. So, when Catalog form gets submitted along with the Change Request number, an RITM gets created. So, the requirement is, this RITM should be then linked on the Change ...
Hello friends, Please help on priority. Your efforts will be appreciated. Thanks in advance.Asmi
Hi @Ankur Bawiskar I can't able to save the flow designer. Can anyone please help me with this. Please refer the below logs snip for reference: Thanks,Spandana.
Hi,In my Dev Instance the flow is not getting triggered and its showing the error as "Waiting for flow execution data."When I click the flow context related link on the request item, I get this:
On the servicenow ITSM forms like incident, problem and change, there are few mandatory fields. On those mandatory fields, question mark icon is there with the default help text like (mandatory- preloaded with saved data). Can we remove the the defau...
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