Hi, We want to create Change Request from RITM, which is possible by activating "create change " UI action. However ,while creating Change request from RITM, change number is showing in RITM, but not in Change request. Kindly advise if we can get RI...
I have below 2 variable, based on group selection , group member should get populated [each group has only one member] 1.approval_group: referring to sys_user_group table2.approver: referring to sys_user tabletried below script, its not populating me...
Hello everyone, I have a requirement in Advanced Work Assignment (AWA). As an Admin, I should be able to change an agent's Current Presence State. Some agents might forget to set themselves as 'Available,' and I need the ability to update it. I attem...
Hello Community,First, wanted to be clear about some acronyms I may use (I think most may understand)- REQ (Request)- RITM (Requested Item)- CR (Change Request)- INC (Incident)Hoping to find some guidance around an issue that my team is experiencing ...
I am currently working on enhancing our Change Management process within ServiceNow and noticed that our existing Risk Assessment Form only evaluates the risk score within a Change Request. I would like to develop an Impact Assessment Form to accurat...
Hi , i have been trying to close the parent ritm when all the childs are closed. here is the before update BR with condition state changed to closed completevar count=0;var tasks = new GlideRecord('sc_task');tasks.addQuery('request_item',current.requ...
I have a requirement where i have a list collector type variable on my catalog item and client need to show up a download option or button right beside of that listcollector variable. when that variable will carry 10 values at that time someone can ...
If the Incident is created on Day 1 at 6:30am and closed on Day 2 at 10:00am in a 7am to 7pm custom schedule how to display the Business duration on Task SLA to show as 1 day for Day 1 and 3hrs for Day 2.
Hi All,Wanted to know if anyone has also faced this issue. We recently upgraded our QA and prod envs with Xanadu 4b patch upgrade. We see that the problem management UI Actions which we have aligned or customized earlier have been made false automati...
Good afternoon.Why is my Workflow script not triggering approval to various groups? Approvals are getting skipped. Please check my code below:// Set the variable 'answer' to a comma-separated list of group ids or an array of group ids to add as appro...
Hi,I made a knowledge article template with 2 fields, but after applying this template within a new knowledge article, none of this 2 fields are shown. When I submit the default "FAQ" template; everything works well.Using my own template results in e...
Hello, I have added an 'Active' field to the locations table (cmn_location). I would like to only display active locations on any table. If I select a location from any table, I would only like to see active locations
Hello! I'm having a little bit of an issue and was hoping someone could shed some light. I have a select box with 3 variables as the choices. When the page loads, I would like for the value of the select box to be none or blank. I attempted to do thi...
Hello, Can anyone explain me the difference between the price and currency field and also about their usage.Thanks.
We deployed SNOW about 6 months ago and did an initial LDAP user import sync into SNOW. We setup LDAP listeners using a mid server. I don't think anyone ever checked if it was working until we noticed some new employees were not in the SNOW user li...
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