HiPlease help me with answer for the below scenario. Scenario: We have one mailbox (globalmailbox) to which mails will come from end user and vendors. Mail coming from end user to global mailbox, an incident should be created. Mail coming from vendor...
I was going throug documentation here : https://docs.servicenow.com/bundle/paris-platform-user-interface/page/use/using-forms/task/t_ConfigureTheEditOption.html and found about "reference float" but when I tried to uncheck and check it as listed here...
Hi, i am doing work on my instance and got notify to session expire you need to login, then i am login with my email and password and there is option request instance and i clicked, and i am able to used PDI but custom data which i was created is del...
Hi,In ATF i am getting mentioned warning even i clicked on add all errors to warning.Sometimes i am getting and sometimes i am not getting this kind of warning message. Can somebody will help me on how to fix this type of Warnings, even i clicked on...
I have hardware catalog item where we are using variable set(requested for, requested by, line manger etc) from sys_user table. But in the workflow, we need to use the data from different custom table for approval based on the department set of the r...
Hi,Below is the scheduled job script written to remove users from support groups not using itil license.// Define groups to exclude var excludedgrps = ['CMDB and ITSM Readers', 'Liberty Mutual Business Stakeholders']; // Query sys_user_has_role for ...
Hi,Can i move ATF test results from Dev environment to TEST please explain how is it possible. If i create a update set in Dev and created one ATF test script and once it is finished then i will move to TEST environment if i see the Results then Test...
Hi All, Please help me how to connect live agents as sn_customerservice.customer role user i have loggedin on CSM portal and trying to connect with agent through Chat. but all way it is showing no agent available . I have installed below 4-plugins : ...
Hi Folks, Following the upgrade to the Vancouver version of ServiceNow, we have observed that the "crypto module" is visible only in the DEV instance and not in the PROD and TEST environments. Upon reviewing community posts, we discovered that there...
With Yokohama or Zurich version of ServiceNow is SSP (/sp) going away and getting replaced with Employee Center (/esc)? Will ServiceNow continue to support SSP ?
Hi all, I'm looking to configure a survey that is sent to the Caller when an INC is closed. I want to enable the recipient of the email to click an emoji (or image or whatever) that is a hyperlink to their survey instance in Service Portal, however ...
Hi All,Work notes capturing twice on form , how we can remove above work notes on form? Thanks & Regards,Gopi K.
How to add a condition to a survey when these questionsHow satisfied are you with the time it took to fulfill your request is dissatisfied or very dissatisfiedhow satisfied with the general handling of your request is dissatisfied or very dissatisfie...
Hello,I'm new & still learning something every day.I'm working on creating a a basic 4 question survey. Each question has 5 possible answers ranked 5-1 ( 5 being the best)The issue I'm having is my answers are showing up randomly, even with the rando...
I am trying to generate reports for non-sso users and sso users, but unable to find the list. I have checked the event name = external.authentication.succeeded for this but it is giving the data of logins for only 1 month so we can not find the users...
