Manually Create Catalog Tasks

Sam Ogden · ‎03-09-2017

We have set up multiple Catalog items which creates items on the sc_req_item table and create tasks on the sc_task table and send these to the correct groups based on the workflows.

In some instances users may need to manually create additional tasks. I need help in giving users access to the 'New' button without giving them access to all the things that the catalog_admin role gives them.

Any help will be greatly appreciated.

Thanks

Alikutty A · ‎03-09-2017

Hi Sam,

The create ACL might be missing for ITIL users, Can you please add it? You can take a copy of OOB write ACL and change it to create on sc_task table.

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

View solution in original post

danielbilling · ‎03-09-2017

Hi Sam,

please also remember to verify your WFs if you are closing the parent RITM based on the last task in the WF.

or do you want to manual tasks to be open even if the request Is closed?

Sam Ogden · ‎03-10-2017

HI Daniel,

Thanks for highlighting this for me. I had a feeling that this would be the case