Hi,
We'd want to focus on sys_email (as mentioned above) and "before" records, specifically.
When you use the mention feature, the name would show up for selection:
and then the name gets put in a bracket, like so:
If you're saying that you received the notification and it was on the sc_task table, then all of this research about checking for that table to be blocked from them sending is irrelevant. If you're also saying that when other users use the mention feature it doesn't work like it's supposed to, that would have been nice to know in the beginning...heh...because then we're talking about completely different issues and it has nothing to do with the notification not sending or why we'd focus there.
If they are seeing messages about not seeing the record, etc. then they may not have appropriate "read" rights to see the user's information.
Please check the system property for: glide.ui.mentions.check_record_visibility
and the mentioning actually causes an impersonation event to trigger. If your instance is set to now allow that to happen, then the cannot see record will appear.
Please mark reply as Helpful/Correct, if applicable. Thanks!
OK, here is the ng_activity_mention_body script (my apologies i'm new to scripting, i didn't see anything obvious leaving out sc_task)
The script includes looks to still be OOB
These are the only business rules for the sc_task table.
So to clarify, you've reviewed your mention notification and checked the condition field (script and settings) and all that within the "when to send" tab and no issues are there? Yes sir.
There are two scripts, when i look at the scripts. One is just above in this reply, the other is a branding script.
So you've impersonated the test user and checked their user preferences to ensure they have notifications active as well as have a channel (email channel) slid on? Yes sir.
Have you tested with other users? Can you try with impersonating someone, then mentioning yourself, if all your settings are correct?I did test this by impersonating someone else and tagging me and it says the email was sent. Still waiting to receive it.
You're saying the very same user can be mentioned in an incident, for example, and they get that notification? Yes sir, they actually created a different notification to handle Incidents for some reason.
