Need to copy worknotes from incident to incident tasks

Anjaneyulu1
Giga Contributor

Hii All,

I have written script like this,

when to run - after update

condition - work notes changes

script -

var inc = new GlideRecord('incident_task');
inc.addQuery('incident.sys_id', current.sys_id);
inc.query();
while (inc.next()) {
inc.work_notes = current.work_notes.getJournalEntry(1);
inc.update();
}

my script is not working but in place of worknotes if i place comments then it is working.

i don't know why it is happening like that.

please help me where i have written mistake here.

 

1 ACCEPTED SOLUTION

Hi Anji,

I just tested again and it is working:

find_real_file.png

find_real_file.png

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

If this answer is helpful please mark correct and helpful!

Regards,
Chris Perry

View solution in original post

20 REPLIES 20

Anjaneyulu1
Giga Contributor

Hi Perry,

It's working perfectly now.

 

Thank you so much.