Notification to be send when incident was auto closed(not manually closed by user)

[Yue]

Hi guys,

Can you help me with my requirement. I need to send a notification when incident was automatically closed by the system. How can I implement this? I cant find a condition in notification that will satisfy the condition. As much as possible, I want to utilize the OOB functionality. Thank you!

[Yue]

I think I’ll utilize that BR and add event fire. I will add firing event inside the while loop. Its still a good practice right?

[Maik Skoddow · Accepted solution]

Hi @Yue ,

yes, I agree with you. I cannot see any alternatives with modifying OOTB code. As it should result in one additional line of code (firing an event) handling the skipped record at the next update should be easy.

Kind regards
Maik

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