Notify Requestor Prior

[Bharati Mhatarm]

As a Change Manager, I want to cancel the Change Request after 90 Business days and notification should trigger 5 business days prior. How can we achieve this.
I want to Notify the requestor 5 business days before the change is to be canceled. 
Thank you!

[Mark Manders]

It of course depends on your settings for cancellation. Is that a given on the form (like a date field), or is there automation behind it. You can create a flow to run daily that checks on all changes that are going to be canceled in 5 days and sends out a notification.

Or if you prefer, you could do the same with a scheduled job.

Your second part of the question is confusing: are you also trying to set the conditions of canceling? Because then we need more information on when to cancel (except not when it's in approval state).

[Dr Atul G- LNG]

Hi @Bharati Mhatarm 

You can do via schedule job or via Flow but my question is how and what condition you will add that change is going to cancel?

- IS change not updated in last 5 days?

- Requirement has been change? or any other reason.

There are many reasons change in New state, may be user just want to keep it as placeholder or change created via 3rd party tool and waiting for more updates. 

Change rejected by approver and requestor need to update again.

Requestor is on leave.

The system should not auto-cancel if the change request is pending approval or approval.

Atul: It mean , you want to cancel only in New state or Schedule or Implement state?

Please get it clarified from customer  on this. 

[Bharati Mhatarm]

Change Request need to close after 90 business days and Notification should trigger the 5 business days Prior, 
How can calculate the business days through the flow designer and trigger the notification as mentioned above?

Thanks!

[Dr Atul G- LNG]

Hi @Bharati Mhatarm 

Change Request need to close after 90 business days and Notification should trigger the 5 business days Prior, 
How can calculate the business days through the flow designer and trigger the notification as mentioned above?

Atul: Here you go

Create Tigger

Daily 10 AM

Flow logic

For each Record

Action

Look up records

Send notification

https://www.servicenow.com/community/developer-forum/flow-designer-issue-for-sending-reminder-emails...