OEM to Service now inbound integration.

[AbdulRahim]

Hello experts,

I have a requirement to integrate Oracle Enterprise Manager to Service now for auto ticketing .

When a ticket is created in OEM automatically incident must automatically get created in snow same for update.

I did all the research read articles on community .

found out that i need to use inbound soap web service  and configure connector in oem.

Please help me with this requirement.

Thank you!

Regards

AbdulRahim

[Geetanjali Khy2]

Hi Abdul,

Yes you are right. You need to use inbound web service in servicenow and consume it in OEM.

Create new Web Service :

Goto system web services -> Inbound -> Create New

It will create one WSDL which you have to consume in OEM.

Please check the below link. It may help you out.

https://www.youtube.com/watch?v=TBIC

Kindly mark the answer as Correct and Helpful if this answers your question.

Thank You.

Regards,

Geetanjali Khyale

[AbdulRahim]

Hi Geetanjali,

Thanks for your reply 🙂

Can i use direct web service WSDL to OEM without creating inbound message?

eg:

https://instancename..service-now.com/incident.do?WSDL

video you provided is unavailable. 

[Geetanjali Khy2 · Accepted solution]

Yes Abdul. You can use direct web service, if you have already created WSDL.

System web service -> Inbound -> create new (It also creates one WSDL for you).

So if you already have for it for incident table, then you can use that.

Kindly mark the answer as Correct and Helpful if this answers your question.

Thank You.

Regards,

Geetanjali Khyale

[AbdulRahim]

Thanks Geetanjali for helping me out 🙂

was curios how i am going to map fields from OEM to snow?