I recently received my shiny new ServiceNow instance and am in the process of learning how everything works...
I see that out of the box (OOB), my Fuji instance incident form sets the priority automatically based on impact and urgency. That is, the read-only field for priority changes on the web form as I change my selection for impact and for urgency. I assume this is done via a client script but I can't find it. Can someone please point me in the right direction? Where is the client script (or whatever it is) that allows the priority field to change and set itself on the incident form as the impact or urgency changes?
I understand that there is a data lookup table which determines the priority based on impact and urgency. What I'm really interested in is the function that dynamically changes the values in the form on the fly (the onChange javascript function).
Message was edited by: Nia McCash
