ph_number field type formatting

[pramodkumar]

Hi All,

There is an OOB field Mobile phone (ph_number type) field on sys_user and it is on the form. When a user enters a 10 digit number it is formatted to (xxx) xxx-xxxx. I do not see any client script or dictionary configurations. How to find where the formatting is configured?

Thanks!

[Akash4]

Hi Pramod,

This is expected behaviour on field type since the Phone Number data type includes built-in formatting logic. Probably the most common format North American Numbering Plan. It is straight forward from SN configuration.
Alternatively, you can create new custom field with number data type & restrict the numbering digits using RegEx.

Happy learning!

[HIROSHI SATOH]

It will be formatted according to your system policy.

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/field-administrati...