Priority Data Lookup

[Graham18]

Hi All,

under the data look up table it already has three fields that pull from the incident table, Impact, Urgency & Priority.

Can you tell me how i can add my own field from an existing table, or tell me if this is possible?

if I can add my own field I can get my priority to calculate from business criticality.

Thanks,

Graham

[Mike Allen]

You want to add it here:

and then add it to your priority lookup table.

[Uncle Rob]

The Priority Lookup Table is set up to be leveraged by all task types, not just Incident.   (see that Urgency, Impact, and Priority fields all exist @ task level).   The table itself is simply where the lookup data is stored.   You need to check the Data Lookup Definition as well.

[Graham18]

I did add it from the 'Source Table' however how do I get the field at the Matcher table as well?

Thanks!

[Graham18]

So what I need is Source Table + Matcher table to have 'Business Criticality' however only Incident table has this, how do I add this onto dl_u_priority table?