Priority Data Lookup

[Graham18]

Hi All,

under the data look up table it already has three fields that pull from the incident table, Impact, Urgency & Priority.

Can you tell me how i can add my own field from an existing table, or tell me if this is possible?

if I can add my own field I can get my priority to calculate from business criticality.

Thanks,

Graham

[Mike Allen]

I would say that you add your column to the Matcher Field Definitions, then add a new field to the priority lookup table (configure > list layout) that matches this field and configure from there.

[Graham18]

So go into the table dl_matcher add a new field called 'Business Criticality' make this a choice list that refers to (cmdb_business_ci) so it pulls the values from there and configure the look up etc, this should work?

[Mike Allen]

It is all hypothetical.   I have never done it, but my educated guess is, yes, it will.

[Graham18]

The issue is I cant add the field 'busines_criticality' into that table like they have with 'impact' 'urgency' & 'priority'

I don't understand how they have done this is only i could add that this would work fine.

When i add the new field as suggested its called u_business_criticality which causes issues, as it doesn't know how to use this data on the incident form from the data look up