Priority not updating correctly as per Priority and Data lookup rules in Problem form

[G Balaji]

HI,

I'm working on customizing problem management module. I have defined the priority lookup table that's working exactly as per definition in incident form but not on the problem form. I have checked data lookup rules as well. Everything seems to be perfect.

What is the reason for priority field not working as defined in Priroity and data lookup rules in Problem module while it's working perfectly as expected in incident module.

I referred to the following doc and I have configured my instance according to the setting mentioned here.

https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/concept/prioritise-problems.html

Thanks

[palmen]

Yes, if there is no definition for the Problem table you need to create one, look at the one for Incident and it'll give you a hint of what you need to fill in.

[Trupti6 · Accepted solution]

Hi,

Please create Data Lookup definition for Problem table as below,

Thanks,

Tripti S.

[Divya94]

Still not working for me... I want to set Impact-3 & Urgency-3 then priority will be 4-low

But it it show black value i don't understand why can you please help me?... i just paste here my configuration..