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ticket breadcrumb

afternoon all I am looking to add in a breadcrumb, on the ESC which will take a user through the related tickets. For example a change that as come from a problem, which has come from an incident, in the breadcrumb each related ticket can be clicked ...

Jack62 by Giga Guru
  • 253 Views
  • 1 replies
  • 0 helpfuls

Need to convert Date field to populate only in EST

HiI need to make a date/time field to populate only in EST and not change according to the user time zone who selects them. I have written a client script and script include to achieve this but I am getting by default, 2022-06-01 and time 7.30 hours ...

Mounica2 by Tera Contributor
  • 721 Views
  • 7 replies
  • 0 helpfuls

Regarding an issue with flow designer

Hi All, I am facing the issue with variable value, when i am trying to create the catalog task based on existing variable value its taking the default value already selected in existing value. its not taking the new variable value. Suppose when i sub...

Santhosh15 by Tera Guru
  • 206 Views
  • 3 replies
  • 0 helpfuls

Resolved! OnChange of checkbox field Auto add users to list collector variable

Hi Everyone.. Iam stuck with an OnChange client script that goes nowhere . The requirement isThere is a checkbox variable on a catalog form called Accesswhen it is checked true, I am trying to add two specific users in a list collector variable calle...

SanaPR by Giga Guru
  • 575 Views
  • 4 replies
  • 0 helpfuls

Pagination in rest api url

Hi Team, @Ankur Bawiskar  We are calling external application to get the data into ServiceNow and we are getting 30,000+ records and we are using data source script to get the data. In the rest API call we are using pagenumber=1 parameter(totalpages=...

catalog in draft state after submitting?

hi. i'm editing a catalog item in catalog builder, and after saving and submitting, it goes back to draft state. tried this multiple times, any idea why? i have to cancel checkout and develop again still cannot publish

Resolved! how to attachment capture

Team , I need to replace the attachment in one of catalog, what is the best way to do that?I mean directly i can do it from prod >?

pramn by Tera Guru
  • 475 Views
  • 5 replies
  • 1 helpfuls

Assigned to based on Assignment group and Vice Versa

So this customer has a requirement where they want to restrict Assignment group based on Assigned to Selection and Assigned to based on Assignment groups. For example if a user is a member of 5 groups, then when his name is selected in Assigned to fi...

aks4 by Tera Contributor
  • 3583 Views
  • 9 replies
  • 3 helpfuls

Rest Message (Bearer Authentication Issue)

Hello all,I'm trying to integrate with Kandji, and it required bearer authentication. I tried this with Postman, selecting bearer as the authentication type, and it worked. As shown in the screenshot below, I tried it through the rest message, but it...

image (1).png image.png

Resolved! Can we add both Flow and Workflow in a Catalog Item?

Hello All, Is it possible to add both Flow and Workflow in a Catalog Item? both are for different scenarios.As mentioned in the help text only one engine can be selected? Please let me know if anybody work on this kind of requirement in past and what...

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sattar3 by Tera Contributor
  • 808 Views
  • 9 replies
  • 1 helpfuls