Forum Posts
filter options in glide_list type field on incident form
I want to filter options in glide_list type field incident table. For exampe, u_test ( glide_list Type Field) Have 6 options, so options in the list to display based on category,like if category is software - Option1 and 2 only, for Hoftware - Option...
What is formatter and types of formatters.How to create process flow formatter for incident table
What is formatter and types of formatters.How to create process flow formatter for incident table
REQ vs RITM Best Practices
Hey all, I understand the answer will always be, 'do whatever works best for your organization' - but I was wondering if anyone has any experience and/or best practices of working with the service catalog at the RITM level vs. the REQ level. I r...
Resolved! How to change background color for info message
Hi How do i change the background color for info message (Normally we get info message in blue color but in my case i need to get it in different color). Could you please suggest for my approach Regards Aarya
Confirmation box on ui action on list view
Hi All, I have requirement to show pop up message when user clicks on UI action. Confirmation box is working fine on form view. On list view it is not working. Can someone please let me know the code or solutions to populate confirmation pop on list ...
To Manage the visibility of the PTask options(General & RCA) in the interceptor
How to manage the visibility of the PTask options(General & RCA) in the interceptor based on the state of the problem record. For example, if the problem record is in New or Assess, then only General option under Ptask(in the interceptor) should be v...
Resolved! RITM - leave site issue
Hi All,Need your help.When i click on the back button of the browser from the RITM level, it throws an error this way.Similaly whwn i make changes to a task within an RITM and when i click on the back button of the browser at the then it closes with...
Attachments Deleted in Notifications
Once we migrated notifications from one environment to other environment, existing attachments getting removed. We recently changed some content and migrated via Update set from QA toProdExisting attachments got removed.
Resolved! Assess button for problem not working in SOW
Hi,For problem button in SOW, there is a Continue Problem button which redirects the user to classic native view. So the states like assess , root cause analysis can be done in the native view. But can I assess a problem in SOW itself? I have created...
UI macro redirect to teams chat window is not working for NEW TEAMS
Hi All,I have existing UI Macro Script to redirect MS teams chat window and its working fine with Classic Teams but recently we have upgraded to NEW MS TEAMS. the below existing script was not working for NEW MS TEAMS. Could you please help me on thi...
ITIL Role Usage
How can we determine if all users who have an ITIL role are using all relevant modules?How can we evaluate if they are actively using their ITIL role, and if so, when can we remove their role?How can we find out which reports or tables are available ...
How to add URL and attachement to playbook?
My requirement is to add specified URL and attachment to playbook. Please give any solution to this
Resolved! How to change Related changes events' background color in Conflict Calendar?
HiIs there a simple way to change the background color of a related change event in Conflict calendar? Those light cyan fields (if I'm correct about the color name) ----> #b8e0d7If not a simple way then any sensible. Regards,Bart
Why 2 tables: cmdb_model & cmdb_hardware_product_model?
We've been working to clean-up our cmdb_hardware_product_model table (eliminating duplicates and getting all the assets pointed to the correct models) when I discovered a large number of assets pointed to models in the cmdb_model table instead. Look...
