Hello, We are facing an issue with a client, where a survey is displaying some questions at all times. If you see in the red box below, these should only display if the question above is answered yes, however you can see that even without a respon...
We have standard change templates that user have dragged and drop to there desktops. The issue is after these templates are retired and made inactive they can still use the template from the desktop how can we block this?I have even deleted the temp...
Hey is anyone using the On Hold Awaiting Problem Status code and when do you use it please. Currently when we create a problem we state the problem should have a work around, therefore if an incident occurs that is related to to the problem we ask o...
I have a user that is encountering strange behavior with the Calendar when trying to pick a specific date. The calendar sticks to the left side of the browser and it is blank, so dates cannot be picked. This behavior still occurs when I impersonate t...
I got a ticket "I am application owner, I need to approve release and change request, can I approve them on my iPhone? Both Safari browser or App are fine."any comments?
Hello Experts,Quick question. Is "Asset Workspace" OOB for ServiceNow instance or it requires some plugin/license?I requested on PDI [Xanadu] version and I see it has that already. Please advise. Thanks,Rajan
While uploading a attachment in submission record if a attachment is already there and a same named attachement is getting attached it should rename the new attached document as a version.For example Test.txt is there again if i attach Test.txt it sh...
Hi All, I was working on the Agent Workspace and I have the following issue: The Business rules for the Incidents to set status based on the next step is not working as expected. The next step function is defined in the custom table. The values are f...
A Normal Change is sent for approval first to a Business Sponsor. Once they have approved, approval then requested from the Technical group. Once they have approved, approval is then requested from the Change Authority
As a Change Manager, preventing a person from performing more than one role in the Change workflow is crucial for ensuring that the right stakeholders are involved and that approvals are given by different individuals, maintaining proper separation o...
I have a catalog item drop down variable for example xyz which has 6 values a,b,c,d,e,f. I have another catalog item variable for example abc which has 2 values for example low and high. The requirement is if abc value is selected as low then on the ...
Hi All,I have created a catalog variable which refers to requested item table and set the simple reference qualifier as state is closed complete and catalog item is 'abc'. In addition need to display the column opened, requested for and 'select busin...
Hi All, Has anyone experienced missing steps 2 and 3 in the Account Recover setup ( All > Account Recovery > Properties)? I have enabled the correct plugin and properties but all the steps in the setup are not visible. Below is a list of what I've c...
I have a catalog item with Select Box variable. When RITM is created, a record gets created in custom table with "Create Record" activity in flow designer. Am getting all type of values from variables in custom table record but not from Select Box ty...
my requirement is InActive problem ticket , i am not able to link the incident , problem and change management, how to doing thiis?