record producer

[rishabhnilk]

Can someone please share 10 - 15 real-time use cases of Record Producers that are commonly used in organization?

I'd like to practice these

Thanks in advance for your help.

[Dr Atul G- LNG · Accepted solution]

Hi @rishabhnilk 

A Record Producer is a specific type of catalog item that allows end users to create task-based records—such as incident records—directly from the Service Catalog.

For the best understanding, go to an OOTB (Out-of-the-Box) PDI. The Create Incident example is one of the most common Record Producers. In GRC, the Create Issue is another example.

So, in short—whenever you want to create a record like a Change, Problem, Knowledge Base Article, etc., through the catalog, you can use a Record Producer.

Service Category Request

Register a Business Application

Add network switch to datacenter cabinet

New LDAP Server

Reboot Windows Server

Create a new Content Template

Submit an Automation Request

Create automations to  track

Request Knowledge Base

Decommission local office Domain Controller

Penetration Testing Assessment Request

Change VLAN on a Cisco switchport

Create DevOps Application

Create a new Export Set

Set a delegate for a direct report

Create DevOps tool

Clear BGP sessions on a Cisco router

Replace printer toner

Password Reset Extension Script

Propose a new Standard Change Template

Modify a Standard Change Template

Retire a Standard Change Template

Grant role delegation rights within a group

Server Reboot

Ask a Question

Password Reset

Delegate roles to group member

Report Performance Problem

Create Incident

Database Restore

Create Incident using VA

Report Outage

Item Designer Category Request

[Pradeep Thipani · Accepted solution]

Hi @rishabhnilk ,

Record Producer:

A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

Here are the few examples:

1) Report an Issue/ Something is broken

2) Password reset

3) To ask a question

4) Provide license or get access to systems.

5) To log any HR related case

6) Request to Reset Router

7) Request New Laptop

😎 New Hire Request 

9) Submit Enhancement

10) Add/Remove User to/From Group

11) Software Request – “Other Software”

12) Delegated Service Request (Other)

13)  Custom Secure Drive Access Request

Thanks,

Pradeep

[Dr Atul G- LNG · Accepted solution]

Hi @rishabhnilk 

A Record Producer is a specific type of catalog item that allows end users to create task-based records—such as incident records—directly from the Service Catalog.

For the best understanding, go to an OOTB (Out-of-the-Box) PDI. The Create Incident example is one of the most common Record Producers. In GRC, the Create Issue is another example.

So, in short—whenever you want to create a record like a Change, Problem, Knowledge Base Article, etc., through the catalog, you can use a Record Producer.

Service Category Request

Register a Business Application

Add network switch to datacenter cabinet

New LDAP Server

Reboot Windows Server

Create a new Content Template

Submit an Automation Request

Create automations to  track

Request Knowledge Base

Decommission local office Domain Controller

Penetration Testing Assessment Request

Change VLAN on a Cisco switchport

Create DevOps Application

Create a new Export Set

Set a delegate for a direct report

Create DevOps tool

Clear BGP sessions on a Cisco router

Replace printer toner

Password Reset Extension Script

Propose a new Standard Change Template

Modify a Standard Change Template

Retire a Standard Change Template

Grant role delegation rights within a group

Server Reboot

Ask a Question

Password Reset

Delegate roles to group member

Report Performance Problem

Create Incident

Database Restore

Create Incident using VA

Report Outage

Item Designer Category Request

[Pradeep Thipani · Accepted solution]

Hi @rishabhnilk ,

Record Producer:

A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

Here are the few examples:

1) Report an Issue/ Something is broken

2) Password reset

3) To ask a question

4) Provide license or get access to systems.

5) To log any HR related case

6) Request to Reset Router

7) Request New Laptop

😎 New Hire Request 

9) Submit Enhancement

10) Add/Remove User to/From Group

11) Software Request – “Other Software”

12) Delegated Service Request (Other)

13)  Custom Secure Drive Access Request

Thanks,

Pradeep

[sanjay02 · Accepted solution]

@rishabhnilk 
Here are 10–15 real-time and commonly used Record Producer use cases that many organizations implement. These are great for hands-on practice:

1.Submit Access Request
Request access to applications like SAP, Salesforce, or internal portals.

2.Request New Hardware
Users can request laptops, monitors, headsets, etc., which creates a hardware request or task.

3.Report an Issue
General issue reporting that routes to the correct support team based on category (e.g., VPN not working, application errors).

4.Request New Software
Submit a request for software installation or license provisioning.

5.Request New Employee Onboarding
Triggers onboarding tasks such as IT account setup, asset assignment, email configuration.

6.Submit Change Request
Shortcut for creating change requests without needing to navigate through the Change module.

7.Request Distribution List Creation or Modification
Request a new DL or update an existing one (add/remove members).

8.Facilities Request
Raise requests like air conditioning issues, furniture moves, or broken equipment.

9.Request Printer Access
Submit a request for access to a network printer or a shared department printer.

10.Telephony/VOIP Setup Request
Request new or updated phone services, voicemail setup, softphone installs.

11.Badge/ID Card Replacement
For lost/stolen/broken employee badges or ID cards.

12.Submit IT Security Concern
Employees can report suspicious emails, data breaches, or other security concerns.

13.Wi-Fi or VPN Access Request
Secure network access request for remote/hybrid workers.

14.Request Knowledge Article Creation
Used internally by support teams to request the creation of a new KB article.

15.Request Business Application Support
Record Producers tailored to applications like Oracle, Workday, or Jira.