Reopen button on London release

[kun1]

Hi team,

What's the difference between the Reopen button on London release and Jakarta release?

How we can see the reopen button on the incident form in London release?

Condition:-new global.IncidentUtils().canReopenIncident(current)

can some one please try to understand me this conditon?

Thanks!!

[Dr Atul G- LNG]

If you move incident from Resolved to Inprogress it will be reopen. 

[Rahul Priyadars]

For Close UI Action to be Available you need Some Conditions Which Meet.

UI Action Condition is This - new global.IncidentUtils().canCloseIncident(current)

when you drill down the Function  canCloseIncident and SI IncidentUtils.

Now SI IncidentUtils Inherits from IncidentUtilsSNC ... Now  See Condition is Met or Not.

canCloseIncident : function(current) {
if (current.incident_state != IncidentState.RESOLVED)
return false;
if (gs.hasRole("itil_admin"))
return true;
if (this._isMajorIncident(current))
return (current.caller_id == gs.getUserID() && gs.getUser().hasRoles()) || gs.hasRole("major_incident_manager");
else if (current.caller_id == gs.getUserID())
return true;
return false;
},

Regards

RP