Reopen Incident button missing

[snuser10]

Hello - Any idea where reopen incident button should appear when you open resolved incidents? on portal or fulfiller side? Because i do not see it on resolved incident.

[vinothkumar]

Navigate to UI action and check for reopen incident and check the condition and only under that condition only reopen button will be shown to the user

[snuser10]

That says it will only appear when user has not roles, does that means Reopen Incidents button will appear on Service Portal? Here's the code from script include referenced by that ui action:

canReopenIncident : function(current){
return current.incident_state == IncidentState.RESOLVED && !gs.getUser().hasRoles() && !this._isMajorIncident(current);
},

If a user has no roles, how can they see the incident?

[snuser10]

If a user has no roles, how can they see the incident?

[SwarnadeepNandy]

Same question for me.