Reply Email always change the State of Incident to 'In progress'

[Kasia5]

Hi All!

I have an issue with Inbound Action which cause that when user reply to the email notification related to resolution, then state of incident is always changed to 'In progress'

I want to change this Inbound action to change the state (reopen the incident) only when in subject there will be words like ,,reopen" etc.

Do you if it is possible? 

I've added the condition like below but it does not work:

// If inc-number found and not an auto reply execute below code
if (match != null && !autoReply && subject.indexOf("reopen") < -1 || subject.indexOf("öffnen") < -1 ) {
// gs.log('Number: ' + current.number + ' RegExResult: ' + match[0]);
if (current.number.toLowerCase() == match[0]) {
current.setValue('state', '2'); // "In Progress"

Thanks in advance for help!

[Mark Roethof]

Hi there,

When I debug subject.indexOf("reopen"), this gives me a number higher than -1. Same for öffnen. So I guess you should change < -1 into != -1 or > -1?