send an email notification who has updated the sub state on asset table after 5 days servicenow

[Srilakshmi7]

Hello Everyone,

Need to send a notification to the person who has updated the substate of the asset to 'IN transit' after 5 days. I'm not sure whether this will be possible or not. that's the reason I'm posting this question. Any expertise help will be appreciated in advance.

Thank you.

[Saurav11]

Hello,

This is actually pretty simple to achieve using either a flow designer or a workflow. 

Create a flow designer or a workflow with the trigger that substate changes to intransit. then add a timer of 5 days and then use the send notification activity to send the notification.

Please mark my answer as correct based on Impact.

[Srilakshmi7]

Hello Saurav,

This modification is on table level not on any catalog item or anything. If I'm wrong please suggest me where I can map the flow designer/workflow.

[Saurav11]

Hello,

Yes you will create a trigger similar to below in the flow designer:-

Then will use the wait condition for 120 hours:-

Then you will have to use send email:-

Now the only thing you will have to do apart from above is create a new field and store the value of the user who has change the substate and then use that field to send the email via flow designer.

Please mark my answer as correct based on Impact.

[Srilakshmi7]

Got it but if anyone changes the state before 5 days how the system will get to know the person who has modified the state to In transit?