Service Operation Workspace Tabs

Anoja
Mega Sage

Hi All,

 

There are 3 tabs in SOW when you open the record. Overview, Details and related records now the Details and related records tabs are missing in workspace. 

 

Any help is appreciated

 

Thanks in advance

 

 

2 ACCEPTED SOLUTIONS

Community Alums
Not applicable

Hi @Anoja ,

  1. From the All menu, navigate to sys_ux_app_route.list.
  2. From the UX App Routes list, select the tab record that you want to modify.
    • To modify the order of a common tab. For example, the Details tab, select Record Details Tab. Any changes that you make are applicable to the Details tab in all associated record pages in multiple workspaces.
    • To modify the order of a record page-specific tab. For example, the Overview tab of the incident record page in Service Operations Workspace, select Overview whose App Configuration is Service Operations Workspace and Parent macroponent is Record Page Tabs. Any changes made are applicable only to the Overview tab of the incident record page in Service Operations Workspace.
  3. On the UX App Route form, modify the Order field. If the UX App Route form doesn’t contain the Order field, add the Order field to the form. For more information about adding a field to the form, see Show or hide fields on a form.
  4. Select Update.

SandeepDutta_0-1695714890858.png

 

View solution in original post

Harish Kota
Kilo Sage

Hi @Anoja 

 

I have just checked in my Instance, and I have opened one of the records,  Details and Related Records sections are available. Please find below screenshot for the same.

 

HarishKota_0-1695715098656.png

 

 

If the tabs are not available for you, Please use below bullet points:

-> From the All menu, navigate to sys_ux_app_route.list.

-> From the UX App Routes list, select the tab record that you want to modify.

-> To modify the order of a common tab. For example, in the Details tab, select the Record Details Tab. Any changes that you make are applicable to the Details tab in all associated record pages in multiple workspaces.

-> To modify the order of a record page-specific tab. For example, in the Overview tab of the incident record page in Service Operations Workspace, select Overview whose App Configuration is Service Operations Workspace and Parent macro ponent is Record Page Tabs. Any changes made are applicable only to the Overview tab of the incident record page in the Service Operations Workspace.

-> On the UX App Route form, modify the Order field. If the UX App Route form doesn’t contain the Order field, add the Order field to the form. For more information about adding a field to the form, see Show or hide fields on a form.

 

Thanks,

Harish Kota

View solution in original post

21 REPLIES 21

Did you resolve your issue, please help me iwth what you followed, changing order is not helping me

Vinicius Olivei
Tera Contributor

It worked for me, I have moved the overview tab to be the last one so that i could have the details tab displayed 1st. When i changed the order to 100 it became the 2nd one, then i changed the order  to 1000 and then i've achieved what i wanted, thanks!!

ViniciusOlivei_0-1706797169888.png

 

This is not working for me, I want to do the same thing.

Hello Huma Naaz2,

 

please try this article to resolve the issue: Click here to view the article,

 

If you found this helpful, please mark it as helpful!

Anuja Deshmukh1
Tera Contributor

Changes are not reflecting for me even after changing the order and refresh