ServiceNow Slack Spoke throwing an error in the integration hub

Johannes Mweli
Giga Guru

Hi ServiceNow Community Developers,

 

I am following the steps outlined in here https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhu... to integrate ServiceNow with Slack using the Slack Spoke. I am trying to configure a very simple flow to create a slack channel in my Slack workspace when a new incident is created however flow is failing with this error message - Flow Designer: Error extracting request metadata: java.io.IOException: JSONObject["value"] not found. I only have two steps in my flow - the trigger which is the incident create and the Slack Create Channel action. 

 

Any idea what it is that I could be doing wrong? Kindly advise please.

 

Thanks,

Johannes

2 REPLIES 2

1__SajidS
Giga Contributor

I am also facing the same issue. Did you find the solution?
Please provide the solution if you get the solution.

StephanieMB
Tera Contributor

I have also ran into this issue and surmised from the Slack API documentation that since we have configured our Slack connection with an org token an extra argument for "team ID" needs to be passed in the action. Unfortunately, the Slack Create Channel action does not have that argument available. Unless/until a revision is made I suspect we'll have to create a custom action to include the team ID argument.

https://api.slack.com/methods/conversations.create