Setting priority based on VIP flag

[Alex Saager1]

My organisation want to set priorities for users logging incidents based on VIP flags all from the service portal. 

This is our current form for creating incidents:

Now is it possible in the back end to say set a default priority to 2 for VIP users and have non VIP's as 3?

Any help for guidance on this would be appriciated.

Alex

[Ankur Bawiskar · Accepted solution]

Hi,

do you want to check the user selected in Open on behalf of this user is VIP or not?

if yes then you can do this

if(producer.variableName.vip == true){
	current.priority = 2;
}
else{
	current.priority = 3;
}

Regards
Ankur

[Ankur Bawiskar]

@Alex Saager 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur