Show/Hide Variable Choices based on another variable

[bijender1]

Hi All,

I have two Multi choice variables in catalog item as below:

1 Variable named : Team -  have 5 choices

2nd Variable named: sub-team - have 20 choices

Requirement is to show 5 choices of second variable based on the first variable instead of all the choices of second variable.

Like : if first choice of Team is "IT" then second variable will show only 5 choice : ex: data Tea,/Security Team " only  

Regards,
B 

[Alberto Consonn]

Hi,

you can do it with UI Policy, please follow this article (it's related to a known issue however you can use the "Step to reproduce" for reproduce the same behavior):

https://hi.service-now.com/kb_view.do?sysparm_article=KB0678900

Hope this can help you.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[bijender1]

Hi Alberto,

Thanks, but UI Policy helps to show/hide a variable set/variable, my requirement is to show/hide the choice under a particular variable.

Ex: my variable have 20 choices and i need to show only 5 of them based on another variable selection.

Kindly advise,

Regards,
B

[Alberto Consonn]

Sorry, my bad, then you have to write a Client script, check here an example, use this code as per your need:

https://community.servicenow.com/community?id=community_question&sys_id=a89e3665db58dbc01dcaf3231f96...

[AbhishekGardade · Accepted solution]

Hello Bijender,

1. Create onChange client scrpt as below:

2 Add below code:

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading || newValue == '') {
return;
}

var teamName = g_form.getValue('team');
g_form.clearOptions('sub_team');

alert(teamName);
if (teamName == "it") {

g_form.addOption('sub_team', 'data', 'Data');
g_form.addOption('sub_team', 'tea', 'Tea');
}
else if (teamName == "not_it") {

g_form.addOption('sub_team', '--None--', '--None--');
g_form.addOption('sub_team', 'security', 'Security');

}

}

you can add multiple else if depending upon how much team you have.

Reference:

https://developer.servicenow.com/app.do#!/api_doc?v=london&id=r_GlideformAddOption_String_String_Str...

https://www.servicenowguru.com/scripting/client-scripts-scripting/removing-disabling-choice-list-opt...

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade