SLA's should be reset if the priority of the incident is changed. The previous SLA should be cancelled and new SLA as per priority should be attached to the incident?

[Kareena]

SLA's should be reset if the priority of the incident is changed. The previous SLA should be cancelled and new SLA as per priority should be attached to the incident?

[Anurag Tripathi]

You can manage this with sla stop and sla start conditions.

please take a look at the responses you have received on all the questions you have posted

-Anurag

[soumyamitra]

Reset SLA is an OOB feature. Changes condition is also supported in it since Kingston. Sample condition:

[suresh kumar3]

can you please share start condition , it is both same??

[Tommy SN Sahlin]

If you have two different SLA Definitions with different Priorities as Start Conditions, the first SLA will cancel when the priority of the incident is changed, provided you have set "When to cancel = Start Conditions are not met". The second SLA will attach based on the new matching priority.