Slack Spoke integration error message 401 (SOLVED)

Antonio42 · ‎10-24-2019

Team, after set up the connection and credencial from servicenow and also set up scope entries from slack workspace I got an error message 401 as not authorized trying to retrieve the token. I double checked the client id and client secret but no luck so far. Any tip or anyone who already set up this?

Antonio42 · ‎10-28-2019

Team, the Token URL mentioned in the Servicenow documentation is not correct. Find below the correction that needs to be done, I have already sent to Servicenow a feedback:

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/integrationhub-store-spokes/task/set-up-slack.html#set-up-slack

Wrong: https://slack.com/api/oauth_access

Correct: https://slack.com/api/oauth.access

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Antonio42 · ‎10-31-2019

Aman, I really don't know how to perform this. I recommend you to raise a case directly to Slack support requesting any guidance from them since the Servicenow documentation does not mention nothing about this.

Aman Gulati · ‎12-08-2019

Thanks Antonio.

The response i got from support is to set the token expiration to a large value.

I am running into another issue which is below

- When i click on Get OAuth, the system redirects to Slack and generates the token correctly.

-The issue is that any calls that are done from Slack Spoke are now done as the user who i generated the OAuth token so that user is added to all the channels.

Have you run into such issue and any suggestions so that we the user is not always added to the channel?

Thanks

Aman

Runjay Patel · ‎12-20-2020

Watch this video for Slack integration steps by step configuration. Post message on slack channel via flow designer.

https://www.youtube.com/watch?v=YEGLJLubCCY&t=1s&ab_channel=ServiceNowHelpdesk

Please mark reply as Helpful/Correct, if applicable. Thanks!!