Sub category is not populating

[Rahul Raja Sami]

Hi ,

we have a catalog under which we have added Something is broken as category under it we have added Report an Issue (record producer which generates Incidents when submitted).

The issue is when a category is selected , sub category is not getting populated. from the self service view

but sub categories are getting displayed in Native UI and Service Portal.

Please Help how to populate the subcategories. ( previously they were populating but not now)

[Rahul Raja Sami]

no not working bro , the query without .toString() is working on other instance

[ersureshbe]

I can see error in your reference qualication

javascript:'nameLIKEincident^element=subcategory'+'^dependent_value='+current.variables.category

The dynamic value from variable should differentiate like above highlighted. It should work.

Please mark as helpful/correct answer if helped.

Regards,

Suresh

[Rahul Raja Sami]

javascript: "name=incident^element=subcategory^inactive=false^'dependent_value=' + current.variables.category";

i changed it like this, now only one category it is populating every subcategory available

[ersureshbe]

Select the check box 'unique value only' as true and check the result.

Please mark as helpful/correct answer if helped.

Regards,

Suresh.

[ersureshbe]

Can you refer below screenshot and configure the same. Definitely it should work. I tested the same and It's working fine.

Please mark as helpful/correct answer if helped.