Synchronization between Parent and Child incident fields

[Black Coder]

The parent and the child incidents are synchronized such that the state of a child incident changes depending on the state of the parent incident.

Here I got the requirement to make synchronization of some fields between Parent and child incident.. For an example, if the parent incident's assignment group is changed, the same change should be reflected in the child incident.

I want to replicate the following from Parent tickets to Child tickets so that all related ticket details will be in sync

Category
Business Service
Assignment group
Assigned to
State
Work notes
Problem Ticket
Change Request
Caused by Change
Resolution Code
Incident Manager
Resolution Notes
Resolved by
Resolved
Cause
Sub Cause

All the above mentioned fields and areas should be replicated onto a child incident once it has been tagged to the respective parent incident. 

And where any changes on Parent incidents fields, it should be reflected in child incident fields also

[Ankur Bawiskar · Accepted solution]

Hi,

You will have to write After update business rule to make them in sync

Get the list of changed fields and update only those

you can refer this

Checking for Modified or Changed Fields in Script

Regards
Ankur

[Ankur Bawiskar]

@Black Coder 

Hope you are doing good.

Did my reply answer your question?

If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.

Thanks!
Ankur

[Pato_Herrera]

hi, 

the link is broken.