Template fields can't be accessed and are grayed out and changing the ACL rules to save_as_template did not work

[kennet24]

Some of the fields in the Template Editor form are grayed out but we also found out that the user also cannot access those fields when creating their own template. We have tried to change the ACL rules for save_as_template like we have seen on other forums but that did not work. The fields continue to stay gray and cannot be accessed by anyone other then an admin. We tried changing the roles too and it still seemed to not be working.

[Nick105]

Do they have the appropriate roles applied?
A user may need the following -
template_editor
template_editor_global
template_editor_group

[kennet24]

We tried putting in the appropriate roles for the user and also the correct security rules and it still wasn't working. Today it just started working out of the blue. We think that it wasn't working earlier because of some sort of caching. Thanks everybody for posting what they did.

[richfred]

Hi Kenneth,

This is most probably caused by the user access of the employee that tries to create/edit these templates. you need to have access/rights to the table on which you want to create the template (on top of the template_editor role). So if you user doesn't have access to the problem module (duo to roles for example) and he start creating a template on the problem table then we will not see the fields.
if you then provide him access to this table (via role/module) he/she will be able to do this.

Because admin's have access to all modules they don't have this issue.

Does this solve your problem?

I also post this reply for other that read this post and don't find the solution