The record is created successfully, but I cannot see the contents on the Service Portal.

[Daiki2]

We have created a customized table that inherits from the task table
I would like to be able to see the details of a request in Request Summary > My Request when a non-authorized user creates a request.

However, when a non-privileged user creates a record using the Record Producer from the Service Portal, I get the error message "Sorry, either the data don't exist or you don't have the access.

The record is created successfully, but I cannot see the contents on the Service Portal.

Is there any solution?

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[Pranesh072]

do I have to give the user a role to load the custom table in order to see the details of the custom table record in the service portal? - Yes, portal view behaves same as native in term of ACLs. So you need to give the read access to view the record on portal view.

[Daiki2]

thanks for your reply!

Another question.

Customized tables require a read role,

Existing tables (incidents, etc.) can be viewed on the "My request" page without assigning a read role.

Do you know the cause of this?

Thank you!!!

[Pranesh072 · Accepted solution]

Existing tables like incidents already have read acl to itil and requester. You can check the existing read ACLs on these tables.

As of custom table, you have to create a new acls according to your need.

[Daiki2]

Thank you for your reply. 

The problem has been solved!

I copied the incident ACL and it worked!

Thank you very much!

[Prasad Pagar]

Hi @Daiki 

Can you please explain a bit further? Its hard to visualize with current description.

Thank you
Prasad