Timer on Incident Form

[Sourabh26]

I need to show a 15 min. of timer when the incident got first updated.

[AbhishekGardade]

Hello Sourabh,

The Task [task] table provides a time-tracking field called Time worked. This field measures how long a record has been viewed in order to measure work time on a ticket. Any table that extends Task can use this field. To add the field, configure the form.

You can go to the Related List -> "Time Worked" from there you can manually Change or Delete time worked records.

You can set the property com.snc.time_worked.update_task_timer to enable updating of the task timer value based on changes to the time worked records. This is accomplished through the Update task timer business rule.

Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies

[AbhishekGardade]

Any updates on this?

Can you please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank You!
Abhishek Gardade
Hexaware Technologies Inc.