Translate text to another language

[Servicenow Use4]

Hello all,

I am working on a service catalog which is to be used in both English and French languages. I am trying to translate the default value of a field into French and saving it.. but it's not working. Below are the steps I'm following for translating other stuff to French language:

Suppose I want to translate the label of a field called 'Hello', then

Open the record---> change your system language to French ---> go back to the record and reload the from ---> modify the label to 'Bonjour' ---> save the record.

Change the sys language back to English and test.. test for French by changing language and again testing the catalog item.

The above worked for almost everything.. except the default value of a field. Can someone guide me how to achieve my objective, please?

Thanks!

[Shruti · Accepted solution]

Hi,

Default value is String field in 'item_option_new' table that's why it is not getting translated

Did you check https://community.servicenow.com/community?id=community_question&sys_id=ee64ad66dbc52810fb115583ca96...

[Servicenow Use4]

Hello starK,

Thank you for sharing the community question link. That solved my issue.

Thanks again!

[OlaN]

Hi,

Not sure here, but assuming the "default value" is the value of a variable?

In that case, it should not be translated at all. It's a simple string value, and not a translatable text.