UI Policies

[Ashok kumar]

Hi , my requirement is    In Problem Management if configuration item is *ANNIE-IBM make priority is high  , achieve this by using UI Policy . 

I have tried , I am attatching the screenshot , please correct me where I am wrong 

[Anil Lande]

Hi,

Instead of script you can use condition on UI Policy.

If you are using script then you need to use sys_id of CI in your IF condition instead of name.

[Vishal Birajdar · Accepted solution]

Hello @Ashok Kumar 

You can use Condition and use execute if true script to set priority to High

[Ashok kumar]

Thankyou Vishal , its working