UI Policy condition [<Field name>] [is not] [-- None --] evaluates to true?

[harinalamalapu]

I created a UI Policy with condition "Backout type is not --None--" or "Backout type is not Automatic" to display 'Backout time' field. But the 'Backout time' field is getting displayed when the Backout time is --None--. Is this a default ServiceNow UI Policy behavior?

*Note - I am currently using Geneva.

[harinalamalapu]

Attached a screenshot of my UI policy setup for more details.

[ndt13]

For your second condition, "back-out type is not --None--", do you mean for this to be "Backout time" instead of "back-out type"?

[Goran WitchDoc · Accepted solution]

You need to put them as "AND" instead of or...

Because if the Back-out type is None, it isnt "manual code 2".. so it gets true...

//Göran

[ghsrikanth]

Yes, --none-- doesnt have any value.

Could you please change the condition to back-out type is not EMPTY

Please let us know whether it worked or not.