UI Policy condition [<Field name>] [is not] [-- None --] evaluates to true?

[harinalamalapu]

I created a UI Policy with condition "Backout type is not --None--" or "Backout type is not Automatic" to display 'Backout time' field. But the 'Backout time' field is getting displayed when the Backout time is --None--. Is this a default ServiceNow UI Policy behavior?

*Note - I am currently using Geneva.

[harinalamalapu]

Hi Srikanth,

Any idea, why don't I have the option of is not EMPTY in the UI Policy condition drop down for the 'back-out type' field ? I am able to see this option for few other drop down fields on my Change Request form.

Thanks,

Hari

[ghsrikanth]

Were you not able to see this option?

[harinalamalapu]

Yes, I don't find that option. Here is my screenshot:

[ghsrikanth]

Hi Hari,

In dictionary entry of the back out type field, could you please select in the choice action as Dropdown without None and try to create UI Policy.

HOpefully this should resolve.

[ghsrikanth]

I think we have overlooked a simple fact, goranlundqvist has pointed out right. It should be AND, it shouldnt be OR condition. My bad