UI Policy condition [<Field name>] [is not] [-- None --] evaluates to true?

harinalamalapu · ‎03-15-2016

I created a UI Policy with condition "Backout type is not --None--" or "Backout type is not Automatic" to display 'Backout time' field. But the 'Backout time' field is getting displayed when the Backout time is --None--. Is this a default ServiceNow UI Policy behavior?

*Note - I am currently using Geneva.

Goran WitchDoc · ‎03-15-2016

You need to put them as "AND" instead of or...

Because if the Back-out type is None, it isnt "manual code 2".. so it gets true...

//Göran

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harinalamalapu · ‎03-15-2016

Yes you are right Goran. That fixed it. How silly, but very good catch. Thank you.

Goran WitchDoc · ‎03-16-2016

No problem 😃 Sometimes you get tunnel vision and a pair of fresh eyes will help 😃 And... I done the exact same mistake myself not so long ago

//Göran

Goran WitchDoc · ‎03-16-2016

btw.. you could also use "Is not one of" instead of making two conditions with "AND". Not sure if --NONE-- is a choice there thou... just a thought without checking that.

//Göran

harinalamalapu · ‎03-16-2016

I verified and found that --NONE-- is not a choice in the drop down for "Is not one of" option.