Unable to open Incident page in Service portal

[babbi]

Hi Team,

By mistake we have deleted the Incident page. And we have restored back but Incident page is not opening. When we have clicked on Incident number it is redirecting to home page it self. Can anyone help on this please.

Screenshot attached for your reference.

Thanks,

Saikrishna

[AnveshKumar M]

Hi @babbi 

Observer the Deleted Records (All -> System Definition -> Deleted Records) if any page route maps (All -> Service Portal -> Page Route Maps) are deleted.

Please mark my answer helpful and accept as a solution if it helped 👍✅

[Community Alums]

Hi @babbi ,

You can try to press ctrl+right-click on that widget and then look at the options/instance options .

Now, Please choose the "link to the page" as seen at the bottom of your screenshot and choose the "ticket" page .