Unable to pull user record from LDAP

ohhgr
Kilo Sage
Kilo Sage

Hello All,

Currently I'm facing an issue to pull an user record from LDAP. User's AD account is correct and it satisfies all the conditions pu in the OU filter. However, the record is not pulled from LDAP data source.

I updated the filter, removed all the existing filter conditions and put only sAMAccountName to be the same as that of user, and still it did not return the record. I searched on wiki and found below point.

If newly created users on the LDAP server are not imported into the instance, there might be an issue with the user attributes. The first time the user is identified, if it does not have all the attributes necessary to meet the OU filter requirements, it is flagged as being not valid. The instance ignores the user and does not create a user record.

Also, it couldn't be confirmed if the user record was created with incomplete details or not, but it seems the only possible explanation right now. I wanted to know, if anyone faced similar problem before, and how to mark the record "Valid" again?

Thanks,
Mandar

16 REPLIES 16

ohhgr
Kilo Sage
Kilo Sage

Hello Guys,



It turned out the LDAP server synchronization was down. Hence the details visible in DC to AD team wasn't being fetched in ServiceNow.



Thanks again for your help.



-Mandar


Hi Mandar,



Thanks for sharing what was the issue! Is great to hear that your problem is now resolved



Thanks,


Berny