Hi Everyone,We have a Dashboard with some List type reports on Idea(idea) table. The records in the reports are grouped by business_unit.description field.(Business unit is a field in idea table referencing business_unit table). Reports and Dashboard...
Hi Team, We observed that SAVE button on incident form is disappeared , we have checked UI action there is no recent update on Global / incident table level UI action available for SAVE button. even checked system property "glide.ui.advanced' also no...
So, I want an email which sent TO: abc@abc.com FROM:mike@abc.com Ingest into SNCreate incidentRoute to Identity Services - ServiceNow queueHow this logic/flow can be achieved ?
Hello community experts,I am working on a project involved in migrating all the legacy word documents to ServiceNow knowledge articles there are 800 of them. I am trying to get all the content in the word document(including the pictures and tables) ...
Hey team, I'm trying to create a UI Policy Action to display an error message but for some reason it is not displaying the message with the red background. However, when I use warning or info the backgrounds yellow and blue work. Does anybody know ho...
Hi everyone, I am trying to allow Guest users to upload attachments on my Service Portal.Here is what I have done so far:1.Created a custom widget that includes attachment functionality.2.Set the system property glide.attachment.role.3.Reviewed and a...
Hi,I have one requirement. I have three catalog form questions (Q1, Q2, Q3) referencing the same table. Q2 options depend on Q1, and Q3 options depend on Q2 using logic in a Script Include. I need to add a static option to Q3 regardless of the dynami...
OverviewWhen you open Change > Create New, ServiceNow displays a Change Model landing page with tabs such as:PinnedModelsPreapprovedAll These tab labels are defined in a UI Script file (sn_chg_model_ui.landing.app) and can be modified directly from ...
Very Satisfied Response NotificationWhen a survey response is marked as "Very Satisfied", a notification should be triggered and sent to both the Service Owner and the Group Manager.General Notification RequirementNotifications must be sent to the Se...
Hi everyone , I’m trying to access the ITSM eBook from ServiceNow University, but I didn’t get the temporary password email. I also tried “Forgot Password” on the Inkling Library site and didn’t receive anything. Could someone please help me get acce...
Hello Everyone,When servicenow receives emails as reply we have a inbound email action it by default oob attaches the attachments to the target incident/record .Now we wanted to avoid less than 10kb files to get attached to the target record.for imag...
We have a requirement as below, create one cancel button on sc_request table when clicked on it pop-up to fill additional comment and once provided and cancelled it should cancel the request and close incomplete all the active ritm and active catalog...
Hi,I’ve created a custom portal and added a custom page named csb_index. The issue I’m facing is that when I click on the Logout button, the system does not redirect to the standard username/password login page. Instead, it shows the two widgets that...
Hi Community, I would like to know if it’s possible to hide attachment activities from the RITM. Although they appear in the activity filter, my goal is to completely hide all attachments for a specific catalog item. Any guidance on how to achieve th...
Hi Community,We have a requirement to prevent users with "admin" or "user_admin" roles from manually provisioning certain sensitive groups. only "security_admin" role users should able to the groups.For example below are the 2 groupsGroup AGroup B E...