Resolved! Read only field is not greyed out on portal.
Hello I have one field on catalog item and I make it read-only but it is not greyed out. I don't know why. That field is not editable. Guys, please suggest something. Field : Job title.
Forum Posts
Resolved! Service catalog user criteria - Not Available For Catalog Items
Hi All, Can someone please suggest why the below criteria's script is not working. my requirement is, ABC catalog should not be available/ visible for 'User criteria country' and for users with Job Code 'J04437 or J15505' and having ISO Code as 'MEX'...
Best Practice to change the type of existing field
I would like to change the existing fields type from String to Checkbox and From Integer to Currency,What is the best way to do this.Inactivating the Existing fields and creating a new one with the same name is not working as the error is coming up a...
Resolved! Usecase related to incident
Display a list of incidents as per logged in user's location with incident location.I have trying this use case in query business rule , but it not getting desired output as expected.I have tried Background script in that its working fine but in inci...
Resolved! Only members of certain groups(Eg: HR group, Management Group) should be able to see the variable
Working on a requirement where access to certain sensitive variables on an RITM form needs to be restricted. Requirement:When catalog request is created and the RITM is viewed:Only members of the certain groups(Eg: HR group, Management Group) should ...
Resolved! How can you design and implement an end-to-end Employee Onboarding process in ServiceNow
How can you design and implement an end-to-end Employee Onboarding process in ServiceNow that imports employee data from an external Sheet API, creates onboarding records and related tasks, and sends email notifications to each employee using Flow De...
Variable editor not visible on scoped custom application even though configurations are done correct
I have built 2 custom tables which are request travel and task travel which extends task table.Variable editor is created on request travel which is working but not working on task travel record.Name: Variable editorFormatter: com_glideapp_questionse...
Resolved! Variable Set With Auto Populate Not Working in Order Guide
Greetings all, I have a Variable Set that contains four Variables: One Reference to the User table, and three Single-line text Variables that auto-populate off of the User Reference field. The three single-line text fields grab various contact inform...
Error creating a quick incident from an alert in the service operations workspace
Hi everyone From the Service Workspace Operation Express List, when I create a quick incident from an alert, although the incident is generated, when I try to modify it from the Details tab, I get the error "Data fetching exception. Contact your syst...
Unable to locate [Table Name] [Record SysID) for inbound email processing
Hi everyone,I’m seeing the following error during inbound email processing:Unable to locate [Table Name] [Sys ID] for inbound email processingWe’ve confirmed this happens when the email sender does not have a sys_user record. Because of this, the inb...
Translate sys_id to DisplayValue from template Standard Change Task fields
Hello all, I have built the functionality that shows the comparison between a Standard Change Template Task record and the previously approved Standard Change Template Task record. Here is what the data looks like: {"ok": true,"proposed": {"task...
Map Dictionary fields in UI Builder and Update the record
Hi, In Service Operations Workspace, when an approver rejects a request, two custom fields (Rejection Reason and Rejection Details) are shown and captured and are choice fields. The same fields should also be visible and auto-populated in the approva...
Resolved! Script for fetching only date from OOB field ''Due Date' and updating it into new field Due Date
Hi All, I have a requirement where I need to fetch only Dates and not time from the OOB field 'Due Date' on SCTASK and update it on newly created Due Date field which is of type date. Please help me in writing the script to achieve this.
Change management -> Run Risk assessment questions
In Change Management, the Run Risk Assessment questions are currently open by default.Only Question needs to be visible by Default.As a Change Manager, I would like this section to be collapsed by default so the form is shorter and easier to navigate...
Resolved! what is difference between change type and chage model in service now?
what is difference between change type and chage model in service now? Explain
