Difference between a price and currency field
Hello, Can anyone explain me the difference between the price and currency field and also about their usage.Thanks.
Forum Posts
LDAP listener active and listening for changes but no updates
We deployed SNOW about 6 months ago and did an initial LDAP user import sync into SNOW. We setup LDAP listeners using a mid server. I don't think anyone ever checked if it was working until we noticed some new employees were not in the SNOW user li...
Email notification
when the user is submitting the ritm from employee center portal an email notification is send to the approver but in that email under additional details no matter is showing can anyone guide me how to get that additional details in the notification
Resolved! IT Service Management (ITSM) Implementation Simulator Task 25. let me know how to complete this task
We need a service catalog specific to our Consulting practice to request items related to their Marketing, Sales, and Workshop needs.1. Create a new service catalog named Consulting Practice.2. Add three categories: - Marketing - Sales - Worksh...
In Knowledge Article, Paste formatting pop up is not available for some users
Hello All,While creating new knowledge articles and by copying and while pasting the content into the KBA article body, the pop-up should appear, but for some users it's visible and for some it's not. In the content, I am trying to copy and paste the...
Service Fields change request
Hi All , I have a requirement where on the service field on CR I want to prevent users from adding retired services to new change request. can someone tell me how to do it ??
Ability to upload list of multiple devices for a Change Request to Impacted Services/CI field.
Often I get CHGs from Infrastructure team that includes many server/device CI's in either attachment or pasted into Long Description. How Can I upload that list to the Impacted Services/CIs tab on a Change Request? Currently have to add them manually...
Interaction record showing as empty under incident record
Hi All, I am creating incident from interaction in agent workspace. once incident is created, the interaction record is showing as empty under incident record in "Interactions" related list.This is happening only for some records. Can anyone tell me ...
Resolved! Not able toview the filter in sys_ui_related_list_entry but view it in Related List Entries listview
Hi I Cannot the see the related list filter from the record but I can see it it on the sys_ui_related under this Related List Entries list (But I cannot edit it in the list view want to remove this filter) How can I do it ? For your reference am att...
Adding hyperlink in error message in SOW using Business rule
I have a requirement to add a hyperlink to an errormessage which is coming from a business rule.On clicking the link it should opens a new rca type problem task creation page in SOW.It shouldnt refresh current workspace tab it should simply opens a n...
Resolved! ATF - Can we change the form view through ATF
I am trying to change the Incident form view, for a particular user group though ATF. Manually I can change the Form view to Default view, Self service or Service Portal. But through ATF, i am unable to fetch the Form view nor change the form view. C...
Using Document ID field
Hi folks - I've a use case where I want to be able to relate a particular "Any" Service Now record (i.e a specific sys_id on any table) I discovered that this can be acheived by adding a field of type DocumentID on the table. Wiki provides informati...
Integrate custom web page with servicenow sys_user table
Hello everyone,I have created a custom webpage using Visual Studio Code with basic fields such as First Name, Last Name, Email, and User ID, along with a submit button. Now, I need to integrate it with ServiceNow so that when a user submits the form ...
Resolved! Change request processing
Is there a way to change the workflow for a change request, where if in scheduled status and the scheduled date changes, the status of the workflow goes back to New status? Thanks
Resolved! is it a bug? for GlideDateTime.subtract
for below code var dur = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:04:55"), new GlideDateTime("2025-03-29 18:04:55"));gs.info("dur: " +dur.getByFormat('hh:mm:ss')); dur_seconds = GlideDateTime.subtract(new GlideDateTime("2025-03-28 18:0...
