Hello,I want files that are uploaded in attachment type fields to be automatically transferred and stored in the appropriate SharePoint folder with below acceptance criteria. Successful transferGiven a user uploads a file in ServiceNow to the config...
When "Assigned to" is filled out on any forms (SCTask, Incident, etc) I need to be able to filter the "Assignment group" so that it only shows the groups the Assigned to is a member of. Is there a way to do this? Client Script? Advanced Filter?
Hello Community! I have requirement to reorder the columns in project workspace, not for just me but for every users.Please help!
Hello Community! I need to modify login page. How I can modify it? Please help!
Hi All, Is there any functionality in flow to run custom script as Run script activity in workflow ? When condition matches I want to trigger a script in flow designer. Thank You
What is the best practice for Service Catalog Item Design? Setting up a catalog item for Software install, transfer, and removal and looking to build it in one catalog item with a variable field for Request Type - New Install/Transfer/Removal and bas...
We just started getting reports of this after going to YP6. Both fulfillers and requesters like seeing highlights in the search results. This seems like a step backwards. Upvote this idea if you agree!View Idea Page - Idea Portal Reference: Unexpecte...
The Additional Comments field is not visible to end users when the Requested Item (sc_req_item) record is in the ‘Closed Complete’ state.
Hi All, i would like to know if anyone has had any experience with being able to import a .xls template for change requests/tickets that can automatically create a set of tasks associated to that ticket ? Please
I want to hide the save button from itil user and it is only visible to admin role. How to do that in service portal form?
I am unable to pass previous values to script action from Business Rules. could you please help me. Many thanks,Raghuveer
Hello all, We encountered an issue where a Problem Task is getting updated to Closed even if the associated Change Request is not in a closed state. The system displayed an error message but still updated the state. To fix this, I tried modifying a B...
Hi Community, In our current setup, the ServiceNow instance operates in the IST (Indian Standard Time) zone. A business rule was implemented to monitor incident creation for a specific domain. The rule triggers a notification when 25 incidents are cr...
Hi, I have a scenario The email subject should be updated to indicate that the incident number has been escalated to the respective group, specifically when the ticket is moved from A to B group. So how to take previous in email script?Can anyone ple...
Use Case:When a new employee joins the organization, the IT department need to provide them with a laptop. Instead of doing this manually each time —the IT member should navigate to the Service Catalog, select the laptop item, fill in the details, an...
