Unable to select incidents opened for last 15 days as there is no option on incident SLA table while doing reporting
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01-18-2022 07:31 AM
Hello Team,
I have to schedule one report twice in a month which should have incidents opened for last 15 days (last 15 days option is not available) and first time job will run on 15th (incidents opened between 1st-15th), second time it will run on 30th of the month (incidents opened between 15th-30th). I am unable to put correct filter condition also not sure if script will be included for this requirement, please suggest.
Thanks You
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01-18-2022 07:39 AM
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01-18-2022 08:13 AM
Hello Boyan,
Thank you for your response!
Opened relative after 15 days ago : As I said in first run it should include incidents opened b/w 1-15 and run on 1st of month then 2nd time it should include incidents (opened b/w 15-30th) does this filter take data like this only or I need to do anything else?
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01-18-2022 08:39 AM
Hello,
It all depends on how you schedule the report if you run a schedule every 15 days, it will do the trick.
Best regards,
Boyan
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01-18-2022 08:43 AM
Sorry I will schedule it for 15th of month then 30th of month.