User Criteria not working

[Ed Hefford]

Hi All,

We have had some user criteria established for a while on our KB and Catalog items.

We're using the advanced script as follows to check if a user has a Staff ID, meaning only staff should be able to access the item in question:

(function() {
var staffId = gs.getUser().getRecord().getValue('u_staff_id');
return !gs.nil(staffId);
})();

This doesn't want to seem to work. Is there any other way to get this function to work correctly?

Thanks,

Ed

[Cuong Phan · Accepted solution]

Hi Ed,

User Criteria is cached when you use admin user. Make sure you double check:

- Impersonate not admin user

- Clear cache servicenow by https://devxxxx.service-now.com/cached.do

- Clear cache browser or open another browser to impersonate correct answer

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

Cuong Phan

DXC Consultant.

[Ed Hefford]

hi @Cuong Phan ,

Thanks for this - that seems to have worked. Great help, thank you!