View Incident Tasks

[Ninette1]

We Configured our incident so we can add tasks and assign those tasks to different groups. 

Followed instructions https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/incident-management/ta... and it is all working

I can see the task when I open the incident but how can I see all open incident tasks or closed. I tried to search to be able to add to faorites but cnnot find a way. Can you please help

Thank you

[Kieran Anson · Accepted solution]

There are various ways you could allow access to incident tasks. 1. They'll show in "My groups work" module as it extends the task table. 2. Add a dedicated module to the application navigator for incident tasks 3. Add the incident task table to your global text search along with enabling indexing. 4. Type "incident_task.list" in your application navigator

[Ninette1]

Hi Kieran, thank you for the information. As I need to do this for the whole team, the best option would be option no 2 to add a dedicated module to the application navigator or option no 3

Is there a document I can follow on how to add it to the application navigator?

[Kieran Anson]

Hi, you can follow the below docs link. You're going to want a link type of "list of records" and point to the incident_task table. https://docs.servicenow.com/bundle/orlando-platform-user-interface/page/administer/navigation-and-ui/task/t_CreateAModule.html#t_CreateAModule

[Ninette1]

Thank you