Walk-Up Experience - Limit who can "Schedule an appointment"

[GLewis5]

Is there a way, with Walk-Up experience, using a role or User Criteria, to limit who can schedule an appointment?

[Raghav Sharma24 · Accepted solution]

As of now this is not based on role or user criteria, you can disable schedule an appointment for all by removing the appointment configuration from walk-up location queue record.

There are few points here:

1. Since walkup is used to facilitate end users in an org, so I dont think servicenow has OOB thought of restricting it for particular group of users.

2. You can restrict "appointment on behalf of" for a particular group.

3. Restricting on basis of group i not possible without customising the widgets (which will be a complex task to do).

4. Also, when an appointment is scheduled, an entry is made in wu_appointment table, you can write a before insert BR and abort the action for few roles/groups, but this will not be a good user experience.

Please mark the answer correct/helpful , if this helps.