What do the Incident Manager and Incident Admin roles do?

[tahnalos]

I notice that OOB the incident_manager and incident_admin roles are provided.  What do these roles do that the normal ITIL role does not do?

I notice that incident_admin has access to reports while the incident_manager has access to Incident Properties (although I am unable to see that module with incident_manager role active.

Anyone?

[Allen Andreas]

Hi,

For a data dictionary for the base roles, here's a breakdown: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/roles/reference/r_...

More on Incident Manager discussion/definition here: https://community.servicenow.com/community?id=community_question&sys_id=eb3c843bdb5e57042b6dfb651f96...

Please mark reply as Helpful/Correct. Thanks!