work note after RITM state change to Closed

[Avdhoot]

Hi,

I want to add auto work note if RITM state changes to closed, I am able to achieve through the business rule.

If there are multiple SCTASK after work note is posted automatically the state changes back to work in progress from closed. And if single SCTASK is there its working fine 

condition:

on before, insert update are true

State changes to closed

code:

(function executeRule(current, previous /*null when async*/) {

// Add your code here

current.work_notes = gs.getMessage(' this request is closed.');

})(current, previous);

[SanjivMeher · Accepted solution]

Check for a other BR on RITM or Task table, which may be doing that....Also check the workflow associated to the RITM.